Zappos CEO Tony Hsieh tells WSJ's Dennis Berman at the WSJDLive 2015 conference in Laguna Beach, Calif. that Amazon needs to align its workforce around core values.
A Zappos employee recently had a customer service call that lasted 10 hours and 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...
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