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Vonage Survey Reveals Increased Acceptance of AI in Customer Support, with Nearly Two Thirds of Consumers Admitting More Efficient Interactions
Only a third of respondents (33%) feel comfortable interacting with AI during voice calls or with virtual phone ... about how Vonage helps businesses use AI to enhance customer support across ...
Kiplinger1y
Vonage Users to Get Nearly $100 Million In Refunds In Junk Fee Case
According to the FTC, the company made it easy for customers to sign up for phone plans but difficult to cancel. “Customers often had to contact Vonage multiple times, speak to multiple agents ...
Mena FN1mon
Vonage Survey Reveals Increased Acceptance Of AI In Customer Support, With Nearly Two Thirds Of Consumers Admitting More Efficient Interactions
U.S.-based Research by Vonage explores consumer sentiment around AI for customer support, highlighting perceived ... during voice calls or with virtual phone agents. While nearly all consumers ...