The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

The projection, from ABI Research, describes the creation of an entire market, effectively – as there are only “several ...

IoT MVNO 1NCE has introduced a new certification scheme for software developers and renewed its cloud deal with AWS to drive ...

A joint-submission from Nokia, in response to RCR's request for industry soothsayers to step forward, and tell us about the ...

Nokia is looking at how sub-THz IoT sensing could be used to monitor patients en masse, remotely, without the need to hook ...

AI apps are driving a transformation in IT infrastructure. This trend will accelerate among enterprises in 2025, geared ...

AI agents have the ability to set goals, create tasks, complete these tasks, reprioritise tasks, and make decisions to ...

Poorly placed towers can lead to a cascade of issues, from network inefficiencies and customer dissatisfaction to financial ...

Verizon has a new enterprise offering that combines 5G private network connectivity, plus MEC and the NVIDIA AI Enterprise ...

The direct-to-cellular, or D2C texting service is available on four smartphones intially and is free of charge for eligible ...

A transcript of the opening address at Industrial 5G Forum in November, which works as an op/ed piece about the state of (the ...

Wi-Fi and 5G convergence represents a significant shift in how wireless networks operate, blending both technologies' ...