JCPenney is attributing a portion of its holiday success to an online order, in-store pickup program even as a number of other retailers ran into obstacles with similar omnichannel strategies.

As the holiday shopping season drew near, JCPenney saw some healthy trends in its operations and customer gains — even as it ...

Since the dawn of online shopping ... not outweigh the negatives for the department store chain. "Many of the steps are about ...

"JCPenney?s new campaign, Get Your Penney?s Worth, was introduced to reinforce the company's mission of making sure that every shopping trip to our stores and online is worth our customer?s time, ...

"JCPenney?s new campaign, Get Your Penney?s Worth, was introduced to reinforce the company's mission of making sure that every shopping trip to our stores and online is worth our customer?s time, ...