Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Master the art of routing with ready-to-use IVR scripts and examples designed to save time, improve efficiency, and boost ...

Richard L. Roudebush VA Medical Center is the Veteran Health Indiana flagship providing comprehensive health care to more ...

The stock's rise snapped a five-day losing streak.

C as the UK endures a cold snap, with amber weather warnings for snow and ice. The subzero conditions have reignited the row ...

Five Korean War veterans, including General Richard E. Cavazos, will receive the Medal of Honor posthumously on Jan. 3.

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world ...