Customer experience is not disappearing by 2030. It’s evolving with AI and human strategy to build trust and drive long-term ...

Diving into the big trends this year for marketing technology, and, yes, artificial intelligence will play a part.

Market turbulence ahead? Learn how modular, composable tech empowers businesses to innovate and respond swiftly.

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s ...

We must ensure our teams understand that AI is not a threat to their jobs but rather a powerful ally that can elevate their ...

ElevenLabs in the conversational AI market focuses on personalization and accessibility. One of its features is its ...

Could XMail challenge email’s status quo? Let’s discuss its potential to reshape the email ecosystem and address key ...

Medallia today added five former Qualtrics executives, most notably at the top: Mark Bishof is the new chairman and CEO of ...

By partnering with Google Cloud, Everseen continues to scale its vision AI platform to help retailers reduce shrink, streamline operations and enhance customer experiences SUNNYVALE, Calif., Jan. 9, ...

Contributor of the Year Chad S. White on navigating AI-driven personalization, improving customer journeys and busting email ...

Contentstack, a provider of a composable Digital Experience Platform (DXP), announced today the acquisition of Customer Data ...

Contributor of the Year Justin Racine on phygital shopping, AI buddies and the next big retail trends brands can’t ignore.